Unanswered question

Phone calls disconnect after 1 minute 38 seconds

Hi. On iphone, calls get disconnected after 1 minute 38 seconds of conversation. I get beeping sound at about 1 minute 18 seconds. Any help would be appreciated.

Jose
Jose

Jose

User level
Level
0
6 / 100
points

Answers

E
E

E

User level
Level
3
3348 / 5000
points

I had the exact same issue 3 times within the past hour.

MT
MT

MT

User level
Level
4
5000 / 5000
points

Many people have this issue at the moment

M
M

M

User level
Level
2
1112 / 2000
points

This is ridiculous

R
R

R

User level
Level
1
563 / 750
points

The only way this will be fixed is if everyone contacts Fizz either through chat or the contact form in your account.

On my chat today the answer was "I know there are more customers experiencing the same issue, but for now it hasn't been declared as an incident."

Alan Roth
Alan Roth

Alan Roth

User level
Level
0
63 / 100
points

I had the same thing. In my opinion it's like the network thinks the call hasn't been answered so it times out after 1m38s and disconnects. If you look at the description of the call in your log it probably says "cancelled" without any time next to it.