Answered question
Bonjour j'ai commandé une SIM mais je n'ai pas été livré
Same here!! They requested that I order another, and they will refund later. Why can't they verify and send a new one without the pay then refund process?
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Other answers
Yup. Order a new one and ask for a refund.
Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint
