Answered question

Fizz won’t let me cancel my fizz account

I had activated my fizz line but the transfer of my line from freedom failed . I paid but never been able to use the
Line . Fizz told me to cancel my account , but When I go to plan , manage , there is no option to cancel my account

Jean
Jean

Jean

User level
Level
0
71 / 100
points

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Pat
Pat

Pat

User level
Level
2
874 / 2000
points

You don't have an unsubscribe option?

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

Technically a sim card is possible to be reused, but in reality mobile phone carriers don't allow it. So they can make more money.

Jean
Jean

Jean

User level
Level
0
71 / 100
points

Pat D. No there is no unsubscribe button

Jean
Jean

Jean

User level
Level
0
71 / 100
points

Marc H. What does it have to do with cancelling an account ?

Pat
Pat

Pat

User level
Level
2
874 / 2000
points

It may take a while for the unsubscribe option to appear if this is a new line. But If I understand your situation correctly, the port wasn't successful so you don't have an active line with fizz. there's nothing to unsubscribe. What exactly does Fizz want you to cancel?

Jean
Jean

Jean

User level
Level
0
71 / 100
points

I can’t use the line but the line and account is active . I’ve paid 50$ . They said to,cancel the account so I can get a refund . But there’s no option to cancel

Jean
Jean

Jean

User level
Level
0
71 / 100
points

They took the money but the transfer was never successful

Jean
Jean

Jean

User level
Level
0
71 / 100
points

See no uption to unsubscribe

Pat
Pat

Pat

User level
Level
2
874 / 2000
points

I see. It looks like you're missing a lot of tabs. Give it a few hours and see if they show up. Sometimes it takes a while to get all the functionalities. You have 15 days to cancel and get your money back.

Jean
Jean

Jean

User level
Level
0
71 / 100
points

It’s been 13 days , the trial period ends in 2 days