Answered question

No internet since Sunday

Hello,
I don't have any internet connection since Sunday. No information provided by Fizz.
Am I the only one or?

Not able to chat with them. They are all time busy it seems.

How can I reach them?

Thanks
Iswaren

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Reinstall your apn settings, or reset your network settings (depending on which options your phone gives you). That has restored data for most people who didn't get it back after the weekend's outage.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

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Other answers

Giuseppe
Giuseppe

Giuseppe

User level
Level
0
11 / 100
points

Same here, and that "chat bubble" doesn't ever appear for me on this site. Very frustrating.

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

Go to your profile/contact form to fill out and submit a form. You will get a response.

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

Go to the profile/Contact Forms to fill out and submit a form. You will get a response from fizz.

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

Go to My profile/ Contact Forms to fill out and submit a form. You will get a response.

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

Fill out and submit a contact form. You will get a response from fizz.

Anastasia
Anastasia

Anastasia

User level
Level
1
118 / 750
points

Same here. No data for 2 days now

Mohammad
Mohammad

Mohammad

User level
Level
3
2349 / 5000
points

Havent had any problems. Where do you live?

Marc
Marc

Marc

User level
Level
0
13 / 100
points

Same... I reinstalled my apn settings today and it works.

Anastasia
Anastasia

Anastasia

User level
Level
1
118 / 750
points

I followed Allison's link and got my data back, thanks

E
E

E

User level
Level
3
3348 / 5000
points

Network definitely works, albeit at 3G speed only.