Unanswered question

"Launch period" compensation?

Might we be compensated for being part of the "launch period"? We are paying for a service that we are not getting. Using my phone for work and I did not know of all the shortcomings of the service at the moment.

Timothy
Timothy

Timothy

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Answers

David
David

David

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Yeah, would be great if we could!

samisheikh
samisheikh

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I have a feeling that they will chalk it up to introductory discounted pricing due to testing. If they are anything like Videotron, you're not going to get much out of them if anything.

MT
MT

MT

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From my understanding the "Introduction price" is the compensation for all troubles and service interruption.

S
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S

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It would be interesting to know what is exactly considered outage. Total outage or partial?

I very much doubt there will be any compensation. Although saying the "final" service was going live on Dec. 19 made it seems like it should be 100% it's definitely not the case.

E
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E

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Note that Fizz removed the December 19 introductory pricing deadline from their website. Perhaps this means that we will continue to benefit (benefizz?) from those prices going into the foreseeable future, or at least another billing cycle. Again, this is entirely speculative. Fizz has yet to address this...

samisheikh
samisheikh

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Can we get a confirmation on whether the intro pricing has been extended past December 19 2018?