Unanswered question

My LTE works at 3G speed, how can I fix this?

My data used to work at LTE speed with no problem up until that day where Fizz users were out of service from ~20h00 to 3-4 in the morning. I live in Québec so I am unsure of how I do not have coverage for LTE speed.

My phone is set for LTE, but in the corner says it’s at 3G. It doesn’t have to do with bad reception because wherever I am, home, work, on the bus, it stays at 3G. How can I fix this or who do I contact for this issue?

I AM paying for LTE not 3G data.

Answers

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

You can't fix it. It's a network issue. They hope to have it fixed after some changes they're making next week.
https://fizz.ca/en/faq/network-status

Ken
Ken

Ken

User level
Level
4
5000 / 5000
points

You'll have to wait for Fizz to fix it...

MT
MT

MT

User level
Level
4
5000 / 5000
points

It's a Fizz network issue and they are fixing it.