Unanswered question

Is there an outage right now? Monday night at 8:30pm

I have no data for the last couple of hours in Barrhaven, is it just me?

Anastasia
Anastasia

Anastasia

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Answers

I hadn't noticed because I'm home on wifi, but yep, when I shut off wifi, there's no internet connection. Fantastic Fizz. I thought Fridays were the scheduled outage days?
.
Restarting my phone seems to have brought it back, at least for now. I guess this is the instability they were talking about?
.
It is running glacially slow though, even for 3G.

T
T

T

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I am ok. Try resetting your network or APN. My data cut out yesterday, I resetted the network and it worked fine afterwards.

Anastasia
Anastasia

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How do I reset the network, I went to Setting - connection- data - AutoSelect and it is already with Fizz

IsE
IsE

IsE

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No service. MTL

T
T

T

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Anastasia, what phone do you have? Android or iphone?

T
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T

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on Iphone, it's settings, general, reset, reset network settings. You will have to re-enter wifi passwords.

Ann
Ann

Ann

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Reboot will fix.

T
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T

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Strangely enough, reboot didn't fix it for me yesterday. I had to reset the network.

The speed has improved for me now, after going from not working, then reboot phone, then working at glacial speeds. The network doesn't seem totally reliable at the moment.

Anastasia
Anastasia

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Android phone. I tried airplane mode, reboot phone, nothing

T
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T

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Mohammad
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Mohammad

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Mine is working fine.

Anastasia
Anastasia

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woke up this morning and data is back

Anastasia
Anastasia

Anastasia

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darn it, data gone again

T
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T

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So the possible solutions to this problem were:
a) reset network
b) turn phone on and off
c) turn airplane mode on and off
d) go to bed

MT
MT

MT

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My data is working fine

Michel
Michel

Michel

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I lost data for about 30 minutes around 4PM yesterday (I always connect to Google Maps for traffic updates during my commute) but it eventually came back. I didn't have to reset any settings; I had data / lost data / got data back eventually.

I've believe I've only connected at 3G since service got restored after the outage last Friday.

Anastasia
Anastasia

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I followed Allison W. post from another thread 'No internet since Sunday' and reset my APN setting manually and got my data back

Anastasia
Anastasia

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This is the link to resetting the network setting

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn