Answered question

Beta testing prices? False advertising!

I changed my plan BEFORE receiving the November 21, 2018 email which said you couldn't change your plan during the three beta months and still receive beta prices. This was not mentioned anywhere before receiving this email and furthermore, the system confirmed the price of the new plan (attached screenshot)! The system confirmed how much my new plan would cost and that it would only take effect during the next billing cycle, i.e. December 9, 2018. Sorry, NO YOU CANT CHARGE MY CREDIT CARD MORE THAN YOUR SYSTEM CONFIRMED JUST BECAUSE YOU SENT ME AN AUTOMATED EMAIL.

I even message a complaint form about this November 21 as soon as I got the email, and I was told that my complaint was submitted to a specialized team and that they would get back to me. It's not a couple of hours before my billing cycle and I still don't have an answer!

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T
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T

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Yes I agree. It was very confusing. Same thing happened to me, but I decided to not change my beta plan because how they changed the pricing.

PhilX
PhilX

PhilX

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Try to reach them through chat again.. But it looks like they simply don't answer by email even if they open a "case"

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For the service level we’re receiving now, we should get the beta pricing through x-mas...

Mohammad
Mohammad

Mohammad

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Their whole billing system is a bug right now, I got charged twice for voicemail and that hasnt been fixed either.

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Still no reply from Fizz other than my complaint has been sent to a specialized team. In the meantime I got charged

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P.S. Fizz sent me an automated email with my contract given today, December 9, 2018 is the start of my billing cycle when the new plan is supposed to take effect. The attached contact confirms the fees as beta testing prices but the body of the email mentions that my new price is 25.99 which is what I got charged.

Thank you also for suggesting CCTS official claim, given that I have already sent two complaint forms to Fizz and other than "forwarded to specialized team" I didn't get an answer, I also did the CCTS official claim.

ALLISON
ALLISON

ALLISON

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I'll be watching for this to happen to me in the next couple of days when my monthly plan is charged. It should be beta pricing. I'll see. I have not yet received an email or text about it though.

If they can't keep their promises, it will be the start of the end for many users. What it's going to be when the full price will start at the end of month. Will they start to charge full price to all users ?

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They’re probably going to be quiet because this is becoming quite litigious for them. Better to say nothing until legal department takes a look... but document everything for your own sake.