How to cancel service ?

I spent the entire day without service(Tried to activate this morning), i'm sorry but it's unacceptable. I understand Fizz is still on the come up and working to iron the kinks but i have to and want to cancel and get a refund.
But since there's no plan showing up on my account (says create a plan) yet i got charged. I don't know what else to do beside waiting for a facebook reply.

Answers

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