Answered question

Where is the chat bubble? Why isn't it showing up anywhere?

I'm having trouble transfering my phone number and there's just no way that I can contact Fizz... I paid my first month and it's just useless!

Gabriel
Gabriel

Gabriel

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3 / 100
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T
T

T

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3
2057 / 5000
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Try going to an FAQ, scroll to the bottom and wait a few minutes. Sometimes it shows up on the bottom right. Or go to manage plan, and click on unsubscribe. A chat bubble will appear. Don't worry, you won't unsubscribe unless you confirm. Otherwise, facebook messenger is also an option.

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Other answers

First, you can contact them via the contact forms found in your account under "my profile".
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Second, the chat bubble can be found on any of the articles in the solution hub by waiting a while. But, when the customer service is overwhelmed and not available, the chat bubble disappears.

JUN
JUN

JUN

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37 / 100
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I have the same issue. clicked the Chat button many times but never had chat bubble showing up.

the last time I saw the bubble was on last Sunday. I've tried to chat with support but after about 2hrs, I still not able to chat with support. I gave up!! Since then, the chat bubble disappeared. I guess maybe currently is the promotional period and a lot of people are interested to switch and have many questions.

E
E

E

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3
3348 / 5000
points

It's almost as if they know they will get so many messages on the Fizz chat that they purposely disable it knowing that fewer users know/try to use Facebook...