Answered question

Why I hear other people voicemail welcome settings when they don't answer?

I just called my wife (also Fizz). She's in BC right now, I'm in MTL. She didn't answer the phone but instead of hearing her voicemail message, I heard her voicemail welcome message settings. The system message guided me through all the settings allowing me to hear her messages or changing her pin. This is a huge bug that have to be solve ASAP. Did you guys experienced the se issue?

Sergio
Sergio

Sergio

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Whizz
Whizz

Whizz

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Team

Hey Sergio Conde,

We'd like to check this together. In order to do that, please contact us by private message or by chat, so we can check your wife's account.

Luciana

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Other answers

Sergio
Sergio

Sergio

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She did it in front of me when I activated her sim card, so I would say... BINGO!

R
R

R

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Did she port in ? from which provider?

R
R

R

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I have this too when my sim is in a dumb-phone but works when in smartphone, maybe its related to FizzEXT? on the dumb-phone forwarding didn't help.

Maybe we can identify the issue, what phone/network do you have?

Sergio
Sergio

Sergio

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Hi @Rebecca S. We both use use Fizz and iPhone, me an 8 and my wife an SE. She was in Vancouver when this happened so it will probably be that.

chaim
chaim

chaim

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i have the same problem . please let me know if you got helped and how send me an email to chaimhmtl@gmail.com

Sergio
Sergio

Sergio

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Hi @chaim H. Just contact them... I did it a while ago and they fixed it.

Catherine E
Catherine E

Catherine E

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This problem still persists, anyone pressuring Fizz about this?

Natalya
Natalya

Natalya

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I am having this issue as well. Is there a solution?