Answered question

Upgrades! Permanent or valid for 2 years only?

So it seems that there are conflicting information on the fizz website, it appears that on some pages it's stated that upgrades are permanent and on others it's stated that they are available for 2 years (24 months) only, this should be corrected since permanent doesn't mean 2 years.

 

I added some screenshots to indicate the difference between the statements made.

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Other answers

S
S

S

User level
Level
3
2620 / 5000
points

yes, we want to know :D

Mohammad
Mohammad

Mohammad

User level
Level
3
2349 / 5000
points

Going by how other carrier works, I have a feeling its going to be two years.

"Bonuses are attached to your user account and cannot be exchanged or given to a third party. Bonuses have no monetary value and we may change the number of bonuses awarded at any time and without notice."

extract from https://fizz.ca/en/my-rewards-policy

Cheers :)

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

It states upgrades are permanent, then they should be permanent.

Ken
Ken

Ken

User level
Level
4
5000 / 5000
points

It would suck to lose something after 2 years after you worked so hard for it.

J
J

J

User level
Level
3
3921 / 5000
points

is it all upgrades the same 2yrs?  I just sign up and there is a 250MB upgrade.  After I upgraded, it show in my usage page the 250MB upgrade is valid for 90days.  Does that mean the 1st upgrade it only good for 3months?

Amir
Amir

Amir

User level
Level
1
220 / 750
points

John, I think that refers to the expiry of using the bonus. Once used, it's good for 2 years. I'm not 100% sure though.

@John D. Since I used up my 250 mb already, I can't see the "90 days" in my Usage Page, but it shouldn't be the case. It should be active for 2 years. Perhaps, the "90 days" refer to the rollover? 

 

@Amir H. You are right, it's good for 2 years from the date you add it to your plan. So if you activated your 250 mb Upgrade before your Voicemail Upgrade, your 250 mb would expire first.

Official statement from Fizz when I contacted them via e-mail:

 

"Hello Emre, 


Thank you for reporting this issue. 

The correct information is the one that appears on our [main] website, every upgrade is valid for two years from the date you apply it.  I will forward a ticket to the specialized team in order to solve this situation. 

Following the resolution, you will be contacted via e-mail at the address *********@********.com

Have a nice day. 

Ionut"

J
J

J

User level
Level
3
3921 / 5000
points

I would assume that the slot will be automatically released and make place for another upgrade to be applied after 2 yrs.

Jia
Jia

Jia

User level
Level
1
532 / 750
points

It kinda sucks cuz if you unlock all the gbs upgrades at the start of the year and only use like 2/5 then you lose the other 3 after 3 months lol and when the 2 years are up you basically have nothing to replace it with since it takes forever to upgrade

Amir
Amir

Amir

User level
Level
1
220 / 750
points

I think the right move on their part is to mark upgrades replaceable, even if it's at the cost of losing the first one. Just a matter of how long it takes them to figure that out.

I asked the question today. I was told the bonuses were permanent if applied but if unused, would expire in 24 months. She probably had it wrong as it does not make sense what she said.