Answered question
I have a plan with unlimited sms, but still got charged from my wallet, why and what to do?
You'll have to contact fizz directly. There's a contact for. In your customer account, under "my profile". Avoid putting more money into you wallet for now to avoid losing it.
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Other answers
Is your plan Canada wide or just Quebec?
I chose a Quebec plan, but I am from Quebec, texting to users in Quebec..
Contacting Fizz should get money back. Meanwhile, don't put money on wallet. Their system is not 100% glitch-free right now.
