Answered question

Got charged with unlimited message?

I have a plan with unlimited sms, but still got charged from my wallet, why and what to do?

Quoc
Quoc

Quoc

User level
Level
0
13 / 100
points
ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

You'll have to contact fizz directly. There's a contact for. In your customer account, under "my profile". Avoid putting more money into you wallet for now to avoid losing it.

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Other answers

T
T

T

User level
Level
3
2057 / 5000
points

Is your plan Canada wide or just Quebec?

Quoc
Quoc

Quoc

User level
Level
0
13 / 100
points

I chose a Quebec plan, but I am from Quebec, texting to users in Quebec..

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

Contacting Fizz should get money back. Meanwhile, don't put money on wallet. Their system is not 100% glitch-free right now.