Answered question

Activated SIM and put SIM in my phon, entered APN settings, restarted phone, still doesnt work

I need help. I got my sim, activated it and got a new number. I have an old Perth number with Public Mobile that expires in Dec sometime. I put the Fizz sim in my phone. I changed my phone's APN to match what your website says. Restarted my phone. Still no network connection. Can send a txt or make a call. What is going on?? Tried contacting their chat and on FB but no one is answering me. Tnx

Ryan
Ryan

Ryan

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Nice...

There was an outage on Fizz network last night and many news users are having problems like yours.

They are aware of the problem and it should be resolve soon.

You'll probably have to restart your phone at some point.

Cheers :)

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Other answers

Ryan
Ryan

Ryan

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I am using an LG V20 duel sim. It is a Taiwan or Korean model. Very new tech and worked on Public Mobile.

T
T

T

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Rene, can you point to where it says Fizz is aware of the issue? thanks.

Ryan
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Ryan

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No I cant see 'SIM not provisioned' anywhere. Howerver, I just tried searching network operators and it came up with a long list such as:
Fizz EXT
RAT : LTE

Fizz
RAT : WCDMA

Fizz EXT
RAT: WCDMA

Fizz EXT
RAT : GSM

ect..

Not sure if that will make a difference but Ill try some of them.

Give those a shot, I think you might be in the same boat as me. I'm on iOS so the way it describes carriers is probably slightly different, but it seems like you can see the network but can't connect to any of those.

Fingers crossed, I hope the manual network selection works for you. It sounds like some people have had luck with that.

Hi Ryan,

Did you activate during the down time last night?

Update: I did, and was having similar issues. I recently received an email from Fizz saying my account had been transferred. I think there may have been a backlog from last night. It might be worth removing your SIM, restarting your phone, and then inserting the SIM.

It's possible that the activation may have just been delayed.

@Ryan D. - That sucks that issues from the fizz network outage persists. And here I was upset over not having service for 12 hours. And some people are still dealing with it.

Tehmeena
Tehmeena

Tehmeena

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scroll down and try reset statistics- that worked for me