Answered question

Data usage not updating?

I’ve had my plan active for the last 2 days already but the data usage doesn’t seem to be updating. Is anyone else having this issue?

As of yesterday, I lost my roll over data and can no longer see my data usage in my customer profile. I have my cell phone set to keep track anyway, and I have more than enough that I'm not worried about running out.

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Other answers

Yep so do I...
Not every users are getting the rendition of the My Profile page depending of their plan selection I'm guessing.

Seems it's pretty messed up to me!

Keep filling complaints with contact form, it will push them into solving this annoying web function behaviour.

Cheers :)

Danton
Danton

Danton

User level
Level
2
1314 / 2000
points

I believe I only saw an update on my data usage the day after I activated my account.

Martin
Martin

Martin

User level
Level
1
225 / 750
points

For me it's showing only 2 Meg available even if I have 2 Gig. The usage meter isn't working. Please give times to Fizz to repair this problem as it's a known fact it's a bug. If I can make a suggestion, use your cell for metering internet usage.

J.
J.

J.

User level
Level
3
3811 / 5000
points

I don't have this issue. But this is my first month with Fizz. So I don't know what will happen in 20 days.

The things I have to look forward to...

I have 26 days left in my cycle and it shows I have full data available - no reduction from my total GB in my plan. I dont have "usage" button enabled as well.

MoYe
MoYe

MoYe

User level
Level
3
3973 / 5000
points

Same here , the data meter stays the same .

a
a

a

User level
Level
0
76 / 100
points

I have the same problem as Alison. No data rolled over. No daily usage view possible, just overall usage.