Answered question

Help - Unregistered SIM?

Finally got my SIM after Dicom lost it. Anyway, started the activation last night. Little did I know it was during the outage.So even with the network back up, I am not activated and my SIM is unregistered. What should I do next?

Michael
Michael

Michael

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T
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T

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Same issue with my friend. He activated during the outage and it is saying unregistered SIM now. The referral bonus didn't take either.

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T
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T

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Did you get an email that says your plan is now live and your activation is complete?

Amir
Amir

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I activated last night through the outage. Tried to port a number through, but got an email saying my nber couldn't be ported. I popped the aim into my phone anyways and it connected to Videotron prtnr1 so I figure they did try to do the port, but the outage somehow made it think it was unsuccessful?

Solution that worked for me: I turned off automatic network choice in my phone settings and manually searched and selected fizz. Once connected, signal was up and running despite my friends with fizz still being down. I then resent the network settings info through my fizz account and it automatically setup all my data and MMS settings as well, and voila. Been great since.

Hope this helps

T
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He has Fizz and Fizz EXT as available networks. None of them work.

Amir
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Hmm, if you can connect at all Tuan, I would guess it actually was not activated at all and your best bet would be to contact their support team.

T
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T

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Yeah, I told him to do that. He's not very impressed right now. I guess there's a 15 day money back guarantee...

Good thing I talked him out of porting his number over.

JD
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I'm in the same situation, I was setting up a new sim for my father last night when I didn't know there was an outage and now its stuck being unregistered.. I've tried everything from switching phones to network settings. I've already activated two other sims no issue but I guess last night caused some problems. I sent a message to their FB hoping they will answer me there because you cant get to their chat bubble half the time.

Tania
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Tania

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Same thing happened to me yesterday ! I activated my.sim.during the outage and i ported my.koodo number but sim says no network

My Koodo sim is still working but it looks like they never initiated the transfer

I tried to reach them through FB message

T
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T

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Go to manage plans, then click unsubscribe. A chat bubble will appear. You won't unsubscribe unless you confirm.

JD
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JD

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I got an update on this. Yesterday I was porting over a number from bell. It said it all went fine it was around when the outage just happened. So I assumed it was a done deal. Turns out it all failed. I popped in my fathers old bell sim and its still active! with the number fizz said it successfully ported.

So now I cant reactivate the sim because it thinks it got activated yesterday, and the credit card got charged for the new plan!

I fell bad for my father because it worked fine for everyone else he just got it done at the wrong time unfortunately...

Ruben
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Same problem here friend, to me it took more than 24 hours, the service of this company its ridiulous, i had to switch back to FIDO, less problems

Thilochan
Thilochan

Thilochan

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Me too! I'm having the same problem.
Unfortunately, the chat bubble is not appearing...it seems they may have disabled their chat service temporarily.
I have submitted a complaint via their contact form, hoping to get a prompt response from their customer service

Massimo
Massimo

Massimo

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Hi,
Same thing happened to me. I opened a ticket through the website forms.
Still no news from Fizz.

I had asked for a number transfer from Rogers and my old Rogers sim is still working fine. It's as if the SIM registration and porting request was never processed by the system. Can't connect with the Fizz SIM even when I force a manual connection in the Android settings.

JD
JD

JD

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ok guys final update from me at least, I randomly rebooted my phone again and the fizz service is active on the sim!

I suggest everyone try it

Thilochan
Thilochan

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Thank you for the update JD B.. Unfortunately the issue still remains to be the same at my end. I have been rebooting the phone since today morning once in a while, but no luck!

Hi Michael,

Just wanted to share an update. I had the same problem last night, when I tried to activate during the outage around 6pm last night.

When I switched over last night, I didn't receive confirmation email from Koodo (previous carrier), or from Fizz. In addition, it said No Service all last night, and even this morning.

About 11am this morning I got an email from Koodo saying my plan had been cancelled, followed by an email from Fizz at 12:30pm.

Have you received an email from your previous carrier and from Fizz?

If you haven't, it's possible that it just needs more time (assuming there were no errors). I'm not sure how long it should take, but for me it was about 16 hours between when I activated my phone last night, and when I got the email. It might be worth double checking here to see if your SIM is unlocked

Once you receive your confirmation of cancellation from previous carrier, and confirmation from Fizz via email, it might be worth giving the following a try:

  1. Update your operating system on your phone (Mine was set to Videotron, and switched over to Fizz after updating). It's possible you will have a carrier update as well ready for you if you do this.
  2. Remove your SIM card
  3. Restart your phone
  4. Re-insert SIM
  5. Switch your Network OFF/ON again so it Automatically connects again
  6. If all that doesn't work, it might be worth trying the manual network switch to see if it helps.


Best of luck with all of this :)

Michael
Michael

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Successfully resolved by Fizz. Thanks

Thilochan
Thilochan

Thilochan

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Me too, my SIM finally got activated.

  • Current Status on my end -
  • Able to make incoming and outgoing calls: Yes
    Able to send and receive SMS: Send - No / Receive - Yes
    Able to use Data: Yes

    Most probably their technical team is still working to resolve the issue in their network related to the yesterday's outage!

According to their website you might not be able to make/receive texts for up to 2hrs after activation.

https://fizz.ca/en/faq/i-cant-receive-or-send-text-messages

"IMPORTANT: Text messaging service (SMS) could take up to 2 hours to be functional if your mobile line has just been activated on Fizz's mobile network."

Thilochan
Thilochan

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Thank you Frank S. for sharing that detail. Will verify after 2 hours.

T
T

T

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SIM working now and we got our referral bonus.

Massimo
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It's working for me too now.