Answered question

We're currently experiencing network issues (Resolved)

Hey Community,

 

Currently, some Fizz members cannot make or receive calls or use their services. This is a known issue and in the process of being resolved.

 

Fizz apologizes for any inconvenience this situation may have caused.

 

Update (22:59 pm):

 

The problem is still being resolved. Rest assured that all our resources are mobilized to restore the mobile phone service as soon as possible.

 

Our customer service is closed at this time, however, we still wanted to keep you informed of the situation. More information will follow tomorrow morning.

 

Update (Dec 1):

 

Good morning,

 

Yesterday evening, November 30th, 2018, some Fizz members could not access the mobile network. The service has been re-established since 4:00 AM. Fizz apologizes for any inconvenience this may have caused you.

 

If you’re still experiencing trouble connecting to the network, simply restart your phone.

 

Fizz

 

Thank you,

 

Fizz

Thank you for the quick response. Hopefully, this gets resolved ASAP.
I thought that all the major bugs had been resolved since the beta had ended.
Oh well ¯\_▐ ☯ ︿ ☯ ▐_/¯

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Hichem
Hichem

Hichem

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I have signal back but still no internet connection

Hichem
Hichem

Hichem

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Update: All is good for me - Montreal

Jeyajeevanraj
Jeyajeevanraj

Jeyajeevanraj

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90 / 100
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I have bars but 3g & LTE not working.

Manavi Belgaumkar
Manavi Belgaumkar

Manavi Belgaumkar

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Yup, me too. Have signal back in both phones at home but then internet is 3G, not LTE. Hopefully that gets resolved soon too. Location: Longueuil.

For all the people excusing the outage as part of the Beta. I did not sign up for the Beta. I am not a Beta Tester. I did not get any of the pricing benefits of a Beta Tester. I signed up to get the same cellular service at a slight discount to Koodo. I'm fine with the website being what it is. But I'm not ok when the reason why I pay money (cellular service) is no longer provided. I think it's a fair position. Stop excusing shoddy service with Beta. Fizz is no longer in BETA.

Hichem
Hichem

Hichem

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The question is what are you doing guys to prevent this act from happening again??

I was just wondering if we should hold off form choosing the data option since it might not be working for this month or if it will be completely resolved by this week? :o thanks <3

Mario_D
Mario_D

Mario_D

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@Jia L. This issue has been resolved and should not influence your choice towards data at all. If you need data, take data. If you don't need data, don't take data. I hope this helps.

Mohammad
Mohammad

Mohammad

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No problems here

GB
GB

GB

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Only if Fizz sent an email around it. My wife and I struggled while in the U.S. when both SIM cards stopped working. We thought we were suspended or something! Worst part of it was that we got lost because we lost internet connectivity (hence no Google maps). If we knew there was an issue overall, then we wouldn't have wasted hours trying to troubleshoot :(

Mario_D
Mario_D

Mario_D

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@ Seong S. I understand how frustrating it must have been for you. But it's a good idea when you travel no matter the cellular service carrier you use, to always download the Google maps you might need in advance just in case something goes wrong. I hope you guys are OK. Cheers!