Answered question

Unable to port my number?

I attempted to port my phone number from Fido. However, two hours later, I received an email letting me know that it didn't work. Despite that, I can still call out and receive calls; but I cannot use data.

There is also no chat bubble visible, so I can't contact a technician. Fizz also doesn't have any phone number for support, so I am at a loss.

Any advice or assistance would be greatly appreciated!

Nikolas
Nikolas

Nikolas

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Ella
Ella

Ella

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Hi,

Did you try the steps from https://fizz.ca/en/faq/im-having-problems-transferring-my... ?

However, in your Notifications you'll find where was the real problem. If the link doesn't help you, you can contact their service by chat or messenger.

Good luck. :)

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Nikolas
Nikolas

Nikolas

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I do not see the chat bubble, so I can't communicate with them that way. The notifications page tells me that the phone forwarding failed. I've already tried those steps, and the information I entered was accurate. I sent them a message on Messenger, but I received no reply, and Videotron couldn't help either.

Nadia
Nadia

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had the same problem. here's the fix.
go to this page:
https://fizz.ca/fr/faq/quels-sont-les-parametres-reseau-d...

wait there a few seconds. make sure any ad-blocking software or browser extensions are turned off. the chat bubble will appear bottom right of the screen if its during business hours. they end at 10pm on weekdays. once on the chat, the agent can fix it all for you if you provide the number you're porting and the account number from your old provider.

PLEASE MARK THIS AS THE BEST ANSWER TO YOUR QUESTION. THX

Thiago
Thiago

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So I ported my number from Fido to Fizz today, and after setting up and updating my carrier data, both data and calls seem to be working just fine, but I still received a notification / e-mail from Fizz saying that they were unable to port my number. I replied the contact form and i'm waiting to be contacted to solve the issue. Looks like a bug on their end.

Also i didn't receive my referral code yet and everytime i log in it asks me to activate my number (even though it shows my usage already on the profile screen).

J.
J.

J.

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No mark mine as the correct answer since I provided you with the english link.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

;)