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Hypothetical Question - How would a billing error affect the renewal of an Introductory rate plan?

**This is a Hypothetical Question**
How would a billing error affect the renewal of an Introductory rate plan?
Fizz states that you must not cancel or change plans in order to keep the introductory price.
Would a billing error result in a loss of the preferential rate or is a grace period given to resolve such errors?

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