Answered question

Referral program doesn't work?

I have several referrals that are from nearly two months ago, so they've already paid their 2nd bills weeks ago, yet they're still pending. I reached out to Fizz on Facebook and it took two days to get a completely useless answer.

AlexB
AlexB

AlexB

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That does not sound good. Only on my first month here. I only have the one referral. So it wouldn't be much of a loss but I'd imagine it would piss a lot of people off.

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Other answers

ReneD
ReneD

ReneD

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I recommend to use the contact form on your "My Profile" page.

At least it automatically opens a ticket in the system.

BUT

Make sure to be explicit as much as possible about your issues. Otherwise you'll end up in a wild goose chase, exchanging e-mails for ever, trying to get the right answer.

Cheers :)

 

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AlexB
AlexB

AlexB

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I used that form for a separate account issue (can't see my transaction history) and I'm still waiting for a response a week later. Even sent a follow-up message with no response. Fizz is clearly way understaffed.

ReneD
ReneD

ReneD

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Or victim of their success!

AlexB
AlexB

AlexB

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That's not an excuse. Especially when their support staff is outsourced.

ReneD
ReneD

ReneD

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I agree! I was being sarcastic ;O)

Mohammad
Mohammad

Mohammad

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This company is still in beta which is why you are getting these amazing prices, so you have to be patient.