Accidentally registered wrong plan
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E S.
Posts: 406 ✭✭
Hi,
I accidentally selected the wrong plan yesterday (less than 24 hours ago) when I registered, and I cannot change the plan. I did not see it selected Quebec only and it was a complete error. I would like to increase my plan to a larger quota and Canada-wide before the introductory plans cease. Can someone please help me with this? I understand that the plan itself will not change until next month, but I want to ensure that I maintain an introductory price plan.
Thank you.
I accidentally selected the wrong plan yesterday (less than 24 hours ago) when I registered, and I cannot change the plan. I did not see it selected Quebec only and it was a complete error. I would like to increase my plan to a larger quota and Canada-wide before the introductory plans cease. Can someone please help me with this? I understand that the plan itself will not change until next month, but I want to ensure that I maintain an introductory price plan.
Thank you.
13
Answers
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Did you activate your sim yet? If not when you do you can confirm or modify your selections9
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If you go through the steps of changing your plan, you will see that the price being quoted is the introductory price. It won't take effect until next month, but you will get the better pricing.9
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Sounds like you will have to wait for the "changes" to be registered. Why not try again tomorrow? You do have until the 19th to make these changes.8
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Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint8 -
A technical support rep reset my account privileges - moments before the outage on Friday. That was the solution to the issue.5
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