Answered question

International calling minutes don't work?

I opted for the $5 a month option of 1000 minutes to call to the Netherlands when I signed up. My sim is up and running, number ported etc. but when I try to call to the Netherlands, it tells me I need to log in and adjust some settings. My international call blocking is turned OFF, so what could it be?

Also, online it shows I have 100 minutes to the Netherlands instead of 1000.

Please fix ASAP, I have personal affairs and business to attend to, as well as family and friends to keep in touch with.

I paid for this, I expect it to work, is that so strange?

Elmer
Elmer

Elmer

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MP
MP

MP

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I only have a simple data plan.  Don't know how to help u!  It sounds like a problem that u need to contact CS.  Besides https://fizz.ca/en/contact-us , there are:

 

1) Email
contactform@support.fizz.ca

2) Chat (7 am to 10 pm | Week-end 10 am to 6 pm)
Login your account.
Click on “Help”.
In “Popular topics” click on any subject.
Scroll down to the bottom.
In the right corner the chat bubble will appear after 15 seconds.
Click on the bubble and type your question.
You will see what position you are in the queue.
Sometimes, it can be very long before you can chat with someone: one hour, 90 minutes…

3) Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/

4) Contact form
Login your account;
My profile--->Contact forms--->Submit a complaint

 

Do u have any messaging APP that u can use in the meantime?  Whatsapp, Skype, etc.  Furthermore, I've got something that may help u to get by for a short while, check your private message box on this website.

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Other answers

MP
MP

MP

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My long reply is being "screened by Fizz Team" before display here(but now is "after office hour").
I have just send you a private message on this site. Please check.

Elmer
Elmer

Elmer

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@ V C. I emailed, the chat bubble never appears and I messaged Fizz on Messenger. Still no response. Thanks for your PM as well.

MP
MP

MP

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Thanks for your update!!! Chat/Facebook are for "immediate" reply, but u may end up waiting for hours, I hope Whizz will pickup our conversation here and followup with u. Have u send in a contact form(#4 above) yet? If not, do it immediately.


On-line CS can be really frustrating but that's how Fizz keeps its cost low.  Whenever I can reach CS, they r always curteous and really nice and helpful.  I hope u'll be patient and wish your problem solved soon.

Jana
Jana

Jana

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Just discovered I have the same problem, calling Czech Republic, not working

MP
MP

MP

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@Jana S., Sorry to hear about your situation!! Hope @Elmer V. will update us on progress of his issue.

 

I suggest u to file a Contact Form in your Fizz a/c immediately and wait few days for Fizz CS.  In the meantime, use APP/LD for any immediate need in overseas communications, e.g.:

1.  https://www.lifewire.com/free-internet-phone-calls-1356646

2.  http://onlinecalling.com/ (~US$1 for $0 when signup), or similar offer(s)

3.  Google "online calling" for more options.

Elmer
Elmer

Elmer

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So far no updates. I contacted Fizz CS through multiple channels and they escalated it to a technical team. I'm guessing that the outages we had recently have kept them busy, so I'm fearful of slow progress on this issue.

 

I fully expect to be refunded my money for the 1000 international minutes I could not use last month, together with compensation for the technical issues we all experienced. I hope Fizz fixes their issues soon, because I didn't switch to get a worse experience.

Jana
Jana

Jana

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I did open case 2 days ago, followed up with testing to more numbers ( land line, different mobile providers) no response from support.
Ticket 7144

Jana
Jana

Jana

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@ Elmer V.
I can confirm this issue was corrected for me and I can use my plan now.
How about you?

Elmer
Elmer

Elmer

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The calling works now, and it doesn't seem to cost me more than what it should. The only thing is that the 1000 minutes don't show up correctly in my account overviews and that they charged some money back and forth on my card (probably a quick fix workaround). It's sort of solved, but I hope they get a proper solution in place soon!

MP
MP

MP

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Thank you both for the updates!! I have confidence that Fizz team will fixed this problem properly, eventually. Happy new year!!