Answered question

Where is the chat bubble?

The documentation says it should appear on any page, yet I don't see it on any page.

It does not show if they are having a high number of customer in line for the chat.
You can also contact trough instant messages on their FaceBook page or use the contact form you will find in your My Profil page.

Opening hours for chat are 07:00- 22:0 weekdays and 10:00 - 18:00 WE

Hope you'll get the help you need!

Cheers :)

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Other answers

Jean-Francois
Jean-Francois

Jean-Francois

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It's a myth. Like unicorns. It doesn't really exist. I've been waiting for an hour and it doesn't appear. I'm just going to call Visa and reverse the charge for the SIM. This is ridiculous.

The bubble doesn't always show up. Only true believers can see it. ;)

Try the Contact Form. It's visible all the time. Or Facebook chat, if you have Facebook.

You have to be logged, to go to the solution hub, find the article related to your problem.
While you will read it, the bubble will appear, you just have to wait :)

Philip
Philip

Philip

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I think you need a sim activated to get the chance to chat. Feels like this website takes 10 steps backwards to even take one forward

@Philip B.
You don't need a SIM card activated to get the bubble chat.
You need to get in the FAQ section and select any topics there.
I don't even think it's mandatory to log in anymore.

Cheers :))