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How do i change my phone #? did a port but its been 7 days without success.

Already have beta package, dont want to lose that by getting a new sim

Aaron
Aaron

Aaron

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almost 2 years ago
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My Mobile
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Mobile
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Aaron
Date
November 25, 2018
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Samuel

Samuel

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Hey Aaron, 

 

So if you already have attempted porting and its not successful, your best bet would be to reach out directly to Chat with a Fizz rep via chat or facebook messenger. 

 

However, if you have never attempted porting, you will need to purchase a new sim and have 2 sims active at the same time, thats what i currenlty have to not lost my beta rate but have the introductory rate at the same time.

 

I would suggeest getting a second sim and doing that. 

Let me know if you have any questions

Sam

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Alejandro

Alejandro

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I did my port last Thursday (4 days ago) and still having problems as well. I can dial out, no SMS out, incoming calls go to voice mail of my former provider. No internet. What a mess !
BTW I am using an iPhone

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Alejandro
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ReneD

ReneD

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What brand of phone are you guys using? Is it Android or iPhone?

To me, it looks like you have an APN settings problem.

This might help you: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Good luck!

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ReneD
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Pat
Pat

Pat

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There's an option to change your number under 'manage plans'. When I click on it, I have the option to pick a new number, or search for a new number by entering in the last 4 digits. Do you have the same options? Not sure what's available while you're in the middle of a port?

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Pat
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