Answered question

Unable to send SMS on 'Fizz EXT' Networks?

I am having a problem sending text messages when connected to any 'Fizz EXT' network on my Android phone. I am using an Asus Zenfone5 running Oreo OS, phone is unlocked and APN settings are correct.

When I select the 'Auto network selection', my phone is going to either 'Videotron 3G or 'Fizz 3G' network, which works for everything except I get no LTE speeds, just HSPA+. By manually changing over to 'Fizz 4G EXT', I get LTE speeds but I am not able to send SMS messages of any kind. The messages just sit there and eventually time out.

Anyone else have this problem? I'm fine using the 3G networks for now but would really like to get the LTE networks working so I can make use of the faster speeds.


Felix-Antoine Carignan
Felix-Antoine Carignan

Felix-Antoine Carignan

User level
55 / 100

I got the exact same problem. I am currently in a Fizz EXT 4G region, I ha ve LTE speed and data, but impossible to make a call or send sms or mms.

I have contacted Fizz, but they keep saying there is no issue with their networks currently. I will keep asking for help. I have OnePlus3t, O try Lso with an Iphone7 and I got the same trouble.

When i connect to Fizz standard network, everything is working fine.

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Other answers

It seems like you have some kind of bug and it would be best to contact Fizz technical support via chat or the contact form available in your customer account. I did have some problems receiving texts at first, but no longer have any problems regardless of whether I'm on 3G or 4G or Fizz or Fizz EXT.

It confuses me a bit that you can see Videotron 3G as an option and I wonder if your account is somehow not set up correctly.