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Did not receive SIM card. How can I reach Fizz to send me a SIM

I requested 2 SIM cards. I was charged for 2 SIM cards but only received one. How do I get this situation resolved?

Umar

Umar

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about 2 years ago
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6 answers
Author name
Umar
Date
November 24, 2018
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Don
Don

Don

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1
137 / 750
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Just had a similar problem. Ordered 3 sims received 2. They told me to order another and they would reimburse me which I think is ridiculous.

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Don
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Sean

Sean

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You need to log into your account, make sure any pop-up blocker is disabled and you must go to your profile. Once there, you will see a small green chat bubble on the bottom right, click it and you can start a chat.

https://fizz.ca/en/contact-us

Otherwise, you can go to your profile, then select "CONTACT FORMS".

Author name
Sean
Date
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answer
a
ReneD

ReneD

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4
5000 / 5000
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Don't forget to deactivate any pop-up blockers for Fizz website. Otherwise you wont get the chat bubble!

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ReneD
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a
Chris
Chris

Chris

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41 / 100
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You can contact them through fb messenger

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Chris
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a
J.
J.

J.

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Level
3
3811 / 5000
points

Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint

Author name
J.
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answer
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ReneD

ReneD

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4
5000 / 5000
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Try this instead

https://community.fizz.ca/questions/1834389-fast-track-complaints-chat-bubble

Cheers :))

Author name
ReneD
Date
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answer
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