Answered question

Did not receive SIM card. How can I reach Fizz to send me a SIM

I requested 2 SIM cards. I was charged for 2 SIM cards but only received one. How do I get this situation resolved?

Don
Don

Don

User level
Level
1
137 / 750
points

Just had a similar problem. Ordered 3 sims received 2. They told me to order another and they would reimburse me which I think is ridiculous.

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Other answers

You need to log into your account, make sure any pop-up blocker is disabled and you must go to your profile. Once there, you will see a small green chat bubble on the bottom right, click it and you can start a chat.

https://fizz.ca/en/contact-us

Otherwise, you can go to your profile, then select "CONTACT FORMS".

Chris
Chris

Chris

User level
Level
0
41 / 100
points

You can contact them through fb messenger

J.
J.

J.

User level
Level
3
3811 / 5000
points

Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint