Answered question

NO LTE 4G, only 3G network available?

I strictly set APN parameters according to your guides on receiving my SIM card. However, after multiple tentatives and trying on my 2 sets of 4G phones, there is only 3G network with limited speed available, though those run on LTE with Fido or Petrocanada smoothly. This situation is really annoying. There seems to be a fraud propaganda. Where is the claimed LTE 4G network???

ziyue bj
ziyue bj

ziyue bj

User level
Level
0
43 / 100
points
Christian
Christian

Christian

User level
Level
0
41 / 100
points

Where are you located? You will need to check the Coverage map (https://fizz.ca/en/coverage) for more information but Fizz is a Vidéotron brand and operates in the province of Quebec and in Ottawa (which borders the province). There is no promised LTE coverage outside of those areas in the coverage map.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

ziyue bj
ziyue bj

ziyue bj

User level
Level
0
43 / 100
points

I am located at Montreal

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Do your phones work on band 4? I have not had a problem with 4g on my phone when in Montreal.

ziyue bj
ziyue bj

ziyue bj

User level
Level
0
43 / 100
points

thanks all for ur timely reply.
@Christian C. @ Peter M. i'am living in montreal, QC, where fizz primarily provide service.
@Danton P. i'm in fizz's network already, but the LTE just cannot work.
@Allison W. you mean i need to set on band 4 to fix this problem, how to do it?

Hey All,

 

Lets first start with some basic troubleshooting, as you have said the APN has correctly been said and by the screenshot, it looks to me as it may be a MI Phone, would you be kind to provide me the model of the phone you have? 

 

Knowing this, most MI Phones will only cover 1 if not 2 4G bands in North America, if you want to verify if your phone is compatible with 4G Frequencies, just let me know what phone you have so i can assist you better.

 

Awaiting your response.

Sam

 

ReneD
ReneD

ReneD

User level
Level
4
5000 / 5000
points

Don't forget everyone, there is no VoLTE on Fizz, at least not yet.
So, I might be in the wrong, but you might need a data plan or at least some data block added to your plan in order to activate the LTE connection.

Cheers

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

It's not that you can set the phone to band 4, it's that that is the dominant band used by Fizz network, and you're doing to have trouble getting decent service if your phone isn't able to use band 4 (aws), which needs both 1700 and 2100 frequencies. Without knowing which sort of phone you have, I can't tell you if your phone can make use of that band. Not all cell phones can make use of all bands. Eg. when I was in the UK I had to make do with 2G and 3G data because my phone wasn't compatible with the 4G bands of the carrier I was using.

Fido, for example, can use LTE bands 4, 7, and 17, which may be why you get LTE with Fido but not Fizz.

ziyue bj
ziyue bj

ziyue bj

User level
Level
0
43 / 100
points

thank you @Samuel G. @Allison W.
My phone model is Mi 5s and another is Huawei NOVA. i ordered a plan with 1G data. Unfortunately, the LTE doesn't function on both. Only 3G network available.

ziyue bj
ziyue bj

ziyue bj

User level
Level
0
43 / 100
points

one more question. everytime i insert the sim card and power, i receive a message from fizz with the full text below:
however, it is the ONLY message i receive, where is the other one?

Bienvenue chez Fizz!
Une configuration des paramètres réseau peut s’avérer nécessaire. Vous recevrez deux notifications sur votre téléphone: assurez-vous de les installer. Si un code NIP (PIN) est requis, entrez le 1234. Si vous les manquez, cliquez ici: http://bit.ly/configuration-apn

Welcome to Fizz!
The network parameters may need to be configured. You’ll receive two notifications on your phone: make sure to install them. If a PIN is required, enter 1234. If you miss them, click here: http://bit.ly/APN-configuration

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

Unfortunately, the Mi 5s just doesn't support 1700/2100 or 700 for 4G. Since it doesn't work with either of the frequencies that Fizz uses for 4G LTE, you won't be able to make use of it with your phone on their network. I think it's safe to assume that the other phone has the same lack of 1700/2100 or 700 frequencies. There isn't anything we or you or Fizz can do to make your phone compatible with their network.

But, you only have 1GB of data. Isn't 3G fast enough? How quickly do you need to burn through that 1G?

Eddy
Eddy

Eddy

User level
Level
0
23 / 100
points

Hi Ziyue- same here.. this whole time I'm getting 3G networking service and at times no internet... I'm trying to remain positive for FIZZ but stuff like this really hurts them... I'm contemplating if I should turn elsewhere. Were they not ready for the influx of customers?!

James
James

James

User level
Level
2
887 / 2000
points

I solved this issue by restarting my phone.

Fizz is a brand new network if never you encounter any problem due to its early stage you can always check your apn or contact the team during the day time hope your problem will be solved soon but there is so many left to do so be patient fizz is the best network on the place its definitely here to stay :) and you have to do this