You can change your plan anytime you want but it will only take effect on the next billing period.
Also, you won't be able to go back to your previous introduction plan after a plan change. So I suggest to use the add-on feature if you have a punctual need for more data or call minutes.
You will keep your introduction price as long as you don't change it!
Got a message that my payment didn't go through so I successfully used a different credit card. Since then I have not been able to access the data network (WIFI works). I made...
Hi Louis
You can try restarting your phone.
Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be...
I changed my credit card and put the wrong billing info (adress). They charged me yesterday night, wifi still doesn’t work can’t talk to them and can’t change the billing adress...
Hi Marie-Pier
You can logon your account to check whether the payment went through.
My Plans >> Transaction history
Here's info on how to change your payment method...
Parallel to another question I had concerning travelling for long periods outside of Québec, I was wondering what actually happens with my account, perks, benefits, etc. Once...
Depends if you what/can use the phone outside Quebec?
If you stay in Canada or USA in order to use the phone after 3 months you need to buy some addons in order to keep it...
Each time I click "adjust plan", it shows something as follows"
"No change can be made before 11.16.2019. Please come back after this date to try again."
Does anyone have...
Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.You can try using another browser such as Chrome, Opéra, Edge or...
