Answered question

Ordered an express SIM card. Nothing ever arrived.

So yesterday I ordered the SIM card with the express shipping, which is 2 hours. A day later, nothing arrived, there’s no way to contact Fizz, no email, no chat bubble, no phone number. My order has no status on it and the expected delivery time is blank. I live in Toronto and I wanted to receive my SIM card while I was in Montreal since they don’t ship to Toronto. Now I’m leaving this afternoon and I don’t have the SIM card. First impression with this business is not very strong.

William
William

William

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Jeff
Jeff

Jeff

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It does seem they aren't very upfront on the fact that you must live in Ottawa and Montreal to use their service. Even on their coverage map it is in the fine print that you can't hold a subscription in anywhere other than those two locations. This looked (and was presented) as a viable alternative to the big three, but it is not.

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You dodged a bullet there William L.
The following reply is from a Fizz employee.

"Hey Joseph,
Welcome to the community, you can find your answer here: https://fizz.ca/en/faq/partner-networks "We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods."

Cheers :)
"

William
William

William

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Wow! Guess I can’t trust an “unreachable” business. Haven’t been able to talk with anyone at Fizz. Thanks for swerving that bullet for me.