Answered question

US, Internet? Poor-trickle mode == non-existent

While service is fine around Montreal, I had bad luck in US, while US add on is set on my plan. Traveled Montreal - NY.
Phone is literally in "trickle" data mode. I've got LTE for 1-3 seconds out of 10-15 minutes. The pattern looked very regular, so it looks like deliberately set rather than random tech issue.
I had very bad situation while driving: when my Waze, I set my route while WiFi, is crashed while driving. Obviously, there is no way to "catch" these few seconds of internet and build a route with navigation.
So, I gave up and switched to Fido SIM card (Roaming). Fido had no issues with data whatsoever.

I've tried to turn roaming with Fizz sim on along the route - no luck. My phone is H815, LG G4 international. No locks. Worked perfectly in US, Mexico, Russia, Europe.
Now, why I paying for non-existing service than?

Vitali Khlebko
Vitali Khlebko

Vitali Khlebko

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Hey Vitali K,

Welcome to Fizz, and I'm sorry to hear about your experience when you were in the USA. It's definitely not the experience we would like for any customer to have. We appreciate you sharing your experience with us, we have logged an internal ticket for this issue and we have expedited it to the proper teams.

Hoping your next experience in the USA is a good one with Fizz :)

P.S - Thank you Samuel and great suggestion.

Cheers :)

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Other answers

Samuel
Samuel

Samuel

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Hey There,

The service in the US is currently known to be in beta but id strongly recommend reaching out to them via Messenger about it or through chat when that bubble comes up.

Cheers
S

Jiong
Jiong

Jiong

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I'm going to visit Florida next month. I have also purchased the Canada+USA plan. I am very much concerned with Vitali's story----don't want to have the same experience. Just wonder if this roaming problem has been solved by Fizz yet. Thanks.