Answered question

Cannot receive MMS?

Hi,

 

I cannot received any MMS but I can send out MMS. I can receive/send sms. I am on LG V20 with Android 8. I check eveything setting and was correct. Is anyone can help?

Arthur
Arthur

Arthur

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J.
J.

J.

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Follow the instructions below. Set your APN details. It should work afterwards.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

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Other answers

Hey Arthur,

It must be frustrating...try going into your account-> plans->manage->advanced parameters->Fizz network parameters = click the button and you will receive a message to install APN settings. Try that let us know if it worked, it worked for me:)

Arthur
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Arthur

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I try all the suggestion and still cannot received mms. I even change to Samsung S9. Still have the same problems. Need more help...

J.
J.

J.

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Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint

Kyle
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Kyle

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If you're on Android, try what I did: divide the APN in 2: one for your data and 1 for your MMS

Data:
Name : fizz
APN: mobile.bm
Mmsc: leave at not set or default
MMS proxy: leave at default or not set
Mcc: 302
Mnc: 500
Apn: type: default,sill
Apn protocol: IPv4
Apn roaming protocol :IPv4

Mms
Name : fizz mms
APN: mobile.bm
Mmsc: HTTP://mms.mobile.bm
MMS proxy: MMSproxy.mobile.bm
Mcc: 302
Mnc: 500
Apn type: mms
Apn protocol: IPv4
Apn roaming protocol :IPv4

Charles
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Charles

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