Unanswered question

Why I cannot dial to 1 number in particular?

I transferred to Fizz yesterday. I am able to place calls and receive calls, however, I am not able to dial one number in particular. It states that the call cannot be completed as dialed and to check the number.

I can call that number from other land lines and phones, just not with Fizz.

franco
franco

franco

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Answers

JROCK manna
JROCK manna

JROCK manna

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The number you're trying to dial starts with which prefix? Is it a 1-800 number?

franco
franco

franco

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It starts with 514.

mario Dubois
mario Dubois

mario Dubois

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Is there anything special about that number? Like is it a fax? Is it a pager? A VoIP number?

franco
franco

franco

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It is from Ooma.
I noticed that they person can call my number, but I cannot dial theirs.

The weird thing is that I have a VoIP number for my land land line which I have no problems dial to.

Whizz
Whizz

Whizz

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Team

Hello Franco,

I'm sorry for this inconvenient. I have taken care of this situation. A ticket was open for your acount. You wil be contacted in the shortest time possible by e-mail wants a solution is found.

We remain at your disposal for any other questions.
Thank you for contacting us.

Have a great day!

Georgiana

franco
franco

franco

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Thank you. Can you please send me the ticket number? Or, how do I see the status of the ticket?

franco
franco

franco

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Any update? I have not received any emails and it is ridiculous that I cannot call a local 514 number.

Whizz
Whizz

Whizz

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Team

Hello Franco,

Sorry for the inconvenience.

Our team works to solve your situation and your situation will be solved as soon as possible. Don't worry all the situation will be fixed.

Thank you for your understanding.

We remain at your disposal.

Stefania

franco
franco

franco

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More than a week and still no update.

J.
J.

J.

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Another week with no update. Is it still an issue?

mario Dubois
mario Dubois

mario Dubois

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If it is still an issue, it's probably because you are trying to reach an Ooma number which is a VoIP provider. It should get fixed eventually but it's probably not a high priority.

franco
franco

franco

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I’ve dialed other voip number and they work. And you are saying that a mobile cell company is not giving priority to making phone calls? If this is the case, they need to revisit why they are in business.