Answered question

How can we have access to the chat?

Hello CommunityHub!

I have been trying for the past few days to contact someone from Fizz for a delivery that was not really delivered... I cannot find the chat, no bubble appears. Anywhere. I am connected, I am browsing the FAQ, trying the different pages from "My Account" section: nothing.
I tried Facebook and Messenger and they keep repeating to ask the chat. They tell me it is up and about and deny any issue with it.
I filled a contact form, wrote to them on their Fizz account (@Whizz), still nothing.

Did someone successfully used the chat recently? When was the last time? How did you do it?
Please share your tips!
Many thanks!

MP
MP

MP

User level
Level
2
1705 / 2000
points

For myself, I was checking my Fizz account and reading this Community. Here and there, I see the Chat bubble appeared/disappeared. Tried to catch one and was lucky. Good luck to you too!

 

Over a week ago, Chat was always up but I was ~#16 in-line and waited for almost 2 hours. This week when bubble in/out, as soon as I caught one, CS replied right away.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Stoffel
Stoffel

Stoffel

User level
Level
0
22 / 100
points

I never saw the chat option either, now i have sent a message on facebook messenger to the Fizz page - https://www.facebook.com/fizzca/
Hope they'll answer there soon.

MP
MP

MP

User level
Level
2
1705 / 2000
points

In case anyone still reading this. Bubble (=chat), IF ANY, should be on your account page. U need to log into your Fizz account on web. U don't need to have any mobile plan, but do need a Fizz.ca account. Best of luck!

Marc
Marc

Marc

User level
Level
2
1085 / 2000
points

The easiest way is to click unsubscribe button. The chat window immediate pops up.