Answered question

Contact Form is down now as well as the chat?

Chat has been down for a while.

I started a Contact form with an issue and got a response.

I wanted to make a followup but chat is still down and now the followup Contact Form is down as well.

Only other way to contact support is through Facebook which I don't have an account.

What good is a beta program when we cannot contact support?

Very frustrating!

Valérie
Valérie

Valérie

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Level
1
153 / 750
points

Try this last resort option to contact Fizz CustomerSupport:
Login to your Fizz Account - Click on the left panel «My Plans» - Click on the green bubble «Manage my Plans» - Click on «Unsubscribe» - It will take you to a new page with the Chat Bubble appearing on the lower right corner.
I managed to talk to a representative last night, but no solution was provided. All they could do was to bring forth a ticket to signal my problem.

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Other answers

Chat has been down for a while.

I started a Contact form with an issue and got a response #2204.

I wanted to make a followup but chat is still down and now the followup Contact Form is down as well.

Only other way to contact support is through Facebook which I don't have an account.

Now I am left in limbo...

What good is a beta program when we cannot contact support?

Very frustrating!

============================
I can't even edit my own post now...

Todd
Todd

Todd

User level
Level
0
10 / 100
points

Hi Kenny,

Of course, we're here to give you some hints.

I can see that a ticket was created for the situation you encountered.

I assure you that you'll have the best solution.

Thank you.

Corina