Answered question

Cant Receive Text Messages?

I signed up for Fizz around 24 hours ago, everything works fine except for my text messages, I can send them, I just cant receive them. any ideas on how to fix this? I can call and receive calls no problem and my data work fine.

Matthew
Matthew

Matthew

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Whizz
Whizz

Whizz

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Team

Hello Matthew,

If you cannot receive text messages, please follow the steps as mentioned within the following link: https://fizz.ca/en/faq/i-cant-receive-or-send-text-messages

If you still have the same issue after doing that, I am kindly asking you to contact us by chat or Facebook Messenger.

Have a great day!

Gabriela

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Other answers

MP
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MP

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It sounds like your account may be working OK.  As for not receiving SMS, what type of SMS? 

 

If for ~"system authentication", it is a known issue and Fizz Team is working on it.  Details:

https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues

 

If your problem is with simple and straight forward SMS, you'll need help from Fizz directly.  Use Chat/Facebook for immediate assistance, or "Contact forms" (inside "My Profile" in your account) will take few days.  Nice day!

Vincent
Vincent

Vincent

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Hey Matthew,

Have you tried going in your Phone cellular settings and manually select another Fizz network, instead of letting your phone auto-select it?

Ken
Ken

Ken

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Try this...it might help.

Go to Settings > Network & internet > Mobile networks > Network operators > Search networks

Choose Fizz EXT

I chose the first one Fizz EXT RAT:LTE

Wait a couple of minutes

Go to Settings > Network & internet > Mobile networks > Network operators > Select automatically

This unlocked all the old texts for me and allowed receiving of texts and calls again.

 
Koodos to Fizz.    See what I did there?  :)


Valérie
Valérie

Valérie

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Try this last resort option:
Login to your Fizz Account - Click on the left panel «My Plans» - Click on the green bubble «Manage my Plans» - Click on «Unsubscribe» - It will take you to a new page with the Chat Bubble appearing on the lower right corner.
Or to «My Profile» on the left panel,then click on Contact Forms for them to follow-up with you.

Sebastien
Sebastien

Sebastien

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Hi Matthew,

I was able to resolve the issue on my Android Pixel by removing the SIM car, resetting the Wifi, Mobile and Bluetooth.

I then put back the SIM card, the added the APN settings as per instructions.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

FYI, the phone number that should show in your SMS settings is 1-438-520-0092

Hope this helps!

Vladimir
Vladimir

Vladimir

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Choosing Fizz EXT manually instead of automatically worked for me.
It scanned for 5 minutes probably, but worked.
Customer service non-existent however. Managed to chat, they said a ticket is issued and i should receive a confirmation in my email. 3 days gone still no email.