Answered question

SMS (2-factor authentication) issues

Hey Community,

 

We understand that some Fizz members are reporting an issue; they are not receiving text messages (SMS) from certain companies such as Interac, Facebook and Amazon to name a few.

 

The staff at Fizz is working around the clock in order to fix the situation. The service should be fully functional in the coming weeks. Most companies offer an alternate mode of communication. We recommend you choose one for now, and we will inform you when things are up and running.

 

Thank you for your understanding and patience as we go through the final hurdles of our beta test.

 

Thanks,

 

-Fizz Community Team

Hi Folks,

Most of the 2-factor authentications which are common have been deployed and ready to use. We are aware that there might be some we are still missing, we are still working with the aggregator companies to enable the remaining companies that are missing. We're hoping they can enable the remaining companies to use with Fizz ASAP.

Thank you for your patience :)

Jay

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Other answers

Hi Jason,

This is under investigation and it will be solved the fastest possible.

Don't worry, our team does its best for you.

We are always available by chat or Facebook Messenger for more details.

Have a great day!

Georgiana

R
R

R

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For all those who cannot read between the lines. Georgiana is telling us above, guys cool down be patient this will still take a long time

Jim
Jim

Jim

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Fizz troubles in the news and on the web:

https://mobilesyrup.com/2018/12/11/list-fizz-issues-videotron/

https://mobilesyrup.com/2018/12/01/fizz-mobile-randomly-unsubscribing-users-accident/

https://www.reddit.com/r/FizzMobile/comments/a5o9dv/fizz_no_longer_taking_emails_via_complaint_form/

 

Links to complain to the right authorities / Liens pour se plaindre aux autorités concernées at this link:

https://www.reddit.com/r/FizzMobile/comments/a4qyu1/links_to_complain_to_the_right_authorities_liens/

Ihab
Ihab

Ihab

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so finally I gave up and switched... thanks fizz for nothing

Dmitry Kryukov
Dmitry Kryukov

Dmitry Kryukov

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Do you spit on your customers? Why, apart from the unsolved problem, you do not respond to clients often?

What is the problem? Why is this still unsolved? Who is in charge and why they don't communicate with clients?

I can't log in to many of my accounts and don't receive messages from RBC bank.

imad
imad

imad

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i have issue with bank card activation through SMS

Aleksey
Aleksey

Aleksey

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LOL...

Don't worry, our team does its best for you.
...
Have a great day!

No you are not! You started the service that doesn't work. You said beta is over, but things still don't work.

It's been 4-6 Month now!

You know what best for me? A promotion from your competitor so we can switch. But i don't think you are working on it. As well as I don't think sms will be fixed within next 2 years. By videotron killing that project and taking clients over.