Answered question

SMS (2-factor authentication) issues

Hey Community,

 

We understand that some Fizz members are reporting an issue; they are not receiving text messages (SMS) from certain companies such as Interac, Facebook and Amazon to name a few.

 

The staff at Fizz is working around the clock in order to fix the situation. The service should be fully functional in the coming weeks. Most companies offer an alternate mode of communication. We recommend you choose one for now, and we will inform you when things are up and running.

 

Thank you for your understanding and patience as we go through the final hurdles of our beta test.

 

Thanks,

 

-Fizz Community Team

Hi Folks,

Most of the 2-factor authentications which are common have been deployed and ready to use. We are aware that there might be some we are still missing, we are still working with the aggregator companies to enable the remaining companies that are missing. We're hoping they can enable the remaining companies to use with Fizz ASAP.

Thank you for your patience :)

Jay

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Other answers

Tommy
Tommy

Tommy

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Short code SMS for flights notifications from YUL airport not working as well.

Matthew
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Matthew

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Whizz (Jay), You mentioned Apple as working which doesn't seem to be the case here. Nothing being received from Apple.

samisheikh
samisheikh

samisheikh

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Please add Paypal and google to the list.

Hong-Paul Pham
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Hong-Paul Pham

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Ive got issues with uber cant receive their sms code ....i assume that is the same issue right with the 2fa?

Hi Rob,

We're still checking this on your account and we'll keep you informed via email.

We recommend until then that you choose alternative options to get those confirmations like e-mail for example.

Thanks for your understanding.

Luciana

Hi Sean Smith,

We understand that some of your are still experiencing some issues with receiving texts from TD. We are still investigating this issue, I am sorry.

Thx for understanding.

Luciana

Sebastien
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For Paypal, to make matters worse, we can't even receive a phone call to get confirmation. Call rings but hangs up a few seconds after. So basically locked out of Paypal. Not too happy for the amount of time it takes to resolve this issue...

samisheikh
samisheikh

samisheikh

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Sebastien P., I can't believe you're experiencing the same issue as me. I opened two threads about this, one for SMS, and the other for not being able to pick up paypal's call and it going to voicemail.

Incoming call issue: https://community.fizz.ca/questions/1845560-incoming-call-failure-either-unknown-numbers-u-s-numbers

Paypal sms issues: https://community.fizz.ca/questions/1845541-short-code-sms-messages-aren-t-working

RobertTS
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My way to login in PayPal:
Enter password
On next screen I click on "Having trouble logging in?"
On next screen I click on "Answer your security questions".

Hello guys,

This issue is known by our specialized team and we are working around the clock in order to fix the it. Most companies offer an alternate mode of communication. We recommend you choose one for now, and we will inform you when things are up and running.

Thank you for the understanding.

Ionut

Sean Smith
Sean Smith

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Whizz (Ionut),

SMS is just as important as alternate communications - this needs to be fixed as not everyone can do voice. For example, I'm unable to understand what's being said verbally over the phone hence on the reliance for SMS in 2FA.

thanks!

Jana
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Jana

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This is unbelievable, 2 months and still not working?!

Hi,

We understand your frustration.

We're working hard to improve, and we appreciate your patience and understanding.

Have a nice day!

Luciana

Ru
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Ru

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can't auth sms from UBER

Johanne
Johanne

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It didn't work for me yesterday so 2 months later.

Patrick
Patrick

Patrick

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Glad this issue is being addressed. The fact that it's been open for 2+ months, however, is worrisome. This seems to affect a lot of people's (including myself) business correspondence.

The other day I wasn't able to perform an eTransfer with a new recipient. Today I wasn't able to update my credit card info linked to an online profile.

Anw, I'll be following this issue now that I've left a comment. Good luck fixing this.

John
John

John

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Hi Guys.

just failed to receive verification code from Wechad, QQ.
It stops me to set up account .

Marc-Antoine
Marc-Antoine

Marc-Antoine

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Same issue for Telegram and Quebec City Snow-Operation SMS

John
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John

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it's not a difficult tech to solve the problem if you want to do it. Your company make a big problem to your client. You should know many important app need verification code like to transfer money. Pay bill etc . How your company does not care about this issue?

Sean Smith
Sean Smith

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To add onto John Y. comment - I would love to ask exactly what needs to be done and what's the issue Fizz is facing in fixing this. What are the steps involved to fix this issue? Since Fizz is the discount arm of Videotron and two Fizz employees (from my understanding) are Videotron employees - why not ask Videotron for the solution?

pascal
pascal

pascal

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I doesnt work for any service i need

Jim
Jim

Jim

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Yes, the problem persists. Patience is almost exhausted. I really have no choice. I will give it another 30 days and then I will switch providers.

Andrew Yoon
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I'm also very close to jumping ship due to this issue. I haven't been able to access to one of my bank account for over a month. Luckily it is just for saving, but it would have been a major problem if it was my main bank account..

Jeremy
Jeremy

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Adding to this, I can't login to Salesforce.com because of this 2-FA SMS...which is a huge problem for me as Salesforce doesn't offer another way to authenticate. I might have to switch to another provider because of this major issue. Concerning that this hasn't been resolved in 2 months.

Catherine
Catherine

Catherine

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I'm locked out of my Paypal account. I've called Paypal - they told me to talk to my provider Fizz.

Zheng
Zheng

Zheng

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Have to give up fizz because of this issue after ran out all of my patience. Jumped back to my previous provider and everything is just back to work. bye.