Answered question

Why my voicemail is not working?

I have 2 lines with Voicemail activated; when I call from each of them to the other one, will supposedly send me to voicemail (I already did the setup of both voicemail) but instead, it says something like: your current plan does not have this option enabled, please modify it on the web portal.

Also, when someone outside Fizz calls me, it receives a message (when trying to enter to the voicemail) saying that, my number is not on service.

Juan
Juan

Juan

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Samuel
Samuel

Samuel

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I guess they experiencing problem. Do you try to verify if your "Call fowarding" setting on your cell phone, the options (forward when busy / unanswered / unreacheble) are set to +15146470999

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FizzWiggler
FizzWiggler

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Voicemail on one of my phones is working fine; whether you call from Fizz or another network. Calls in and out are working fine too on this number.

On the other line; voicemail is not working but calls in and out are.

It's a strange one but I am sure they are working on it since there are quite a few posts about this at this stage.

FizzWiggler

David
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David

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I'm having the same problem. Everything works except Voicemail. I can access the Voicemail, but when people call me and I don't answer, it says that my number is not in service.

Of course I checked it again all 3 (forward when busy, unreachable and unanswered), it was changed automatically after activation and once again, worked fine until last week.

FizzWiggler
FizzWiggler

FizzWiggler

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Hello,

I tried both my lines under each circumstance - busy, unreachable and no answer.
Voicemail on both phones under each circumstance is working fine.

I reckon there was a charging issue on the actual voicemail calls so they suspended the service until this was sorted. I say this since, I saw something somewhere else saying someone was being charged for the individual call - which should not be the case.

Anyhow - if anyone is experiencing anything different to me, let the world know here.

FizzWiggler

Whizz
Whizz

Whizz

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Team

Thanks, FizzWiggler - for sharing your experience - it's greatly appreciated!

-Community Team

Whizz
Whizz

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Hi Robert,

I can see that this was already sent to our specialised team and we'll do our best to have it done as soon as possible. I assure you that you'll get the best solution.

We remain here for further questions

Have a nice day.
Corina