Answered question

Why my voicemail is not working?

I have 2 lines with Voicemail activated; when I call from each of them to the other one, will supposedly send me to voicemail (I already did the setup of both voicemail) but instead, it says something like: your current plan does not have this option enabled, please modify it on the web portal.

Also, when someone outside Fizz calls me, it receives a message (when trying to enter to the voicemail) saying that, my number is not on service.

Juan Medina
Juan Medina

Juan Medina

User level
Level
0
64 / 100
points
Samuel Comtois
Samuel Comtois

Samuel Comtois

User level
Level
1
142 / 750
points

I guess they experiencing problem. Do you try to verify if your "Call fowarding" setting on your cell phone, the options (forward when busy / unanswered / unreacheble) are set to +15146470999

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Voicemail on one of my phones is working fine; whether you call from Fizz or another network. Calls in and out are working fine too on this number.

On the other line; voicemail is not working but calls in and out are.

It's a strange one but I am sure they are working on it since there are quite a few posts about this at this stage.

FizzWiggler

David
David

David

User level
Level
0
75 / 100
points

I'm having the same problem. Everything works except Voicemail. I can access the Voicemail, but when people call me and I don't answer, it says that my number is not in service.

Of course I checked it again all 3 (forward when busy, unreachable and unanswered), it was changed automatically after activation and once again, worked fine until last week.

Hello,

I tried both my lines under each circumstance - busy, unreachable and no answer.
Voicemail on both phones under each circumstance is working fine.

I reckon there was a charging issue on the actual voicemail calls so they suspended the service until this was sorted. I say this since, I saw something somewhere else saying someone was being charged for the individual call - which should not be the case.

Anyhow - if anyone is experiencing anything different to me, let the world know here.

FizzWiggler

Hi Robert,

I can see that this was already sent to our specialised team and we'll do our best to have it done as soon as possible. I assure you that you'll get the best solution.

We remain here for further questions

Have a nice day.
Corina