Answered question

Calling works, but instead of voice mail, "Communication cannot be established, verify the number"?

I can make and receive calls, I can send and receive SMS messages, Voicemail setup works, but if you call my Fizz number (ported from Fido), instead of voicemail, you get a message "Communication cannot be established, please verify the number and try again."

Clearly this isn't an issue with my device, it's a problem with the system that's not forwarding to voicemail and instead forwards to this error message... what am I supposed to do?

Simon
Simon

Simon

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Me too to be honest. New line for me - did not port yet.
This happened me a while back (been on Beta for weeks now) and then the problem was fixed.
Now it's back.

I'm gonna chase this and will report back.

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Other answers

Yves
Yves

Yves

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Got the same problem (was with koodo before)

Martin
Martin

Martin

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Same here, ported from videotron. Verified and conditional call forward is enabled to the correct number. This is the issue on one of the lines I ported. The second one the voicemail is activated in the online portal but it<S says my number is not recognized.

Juan Medina
Juan Medina

Juan Medina

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The same happens to me, coming from Videotron in both lines I have and, when I call from my own number to the other one, I get a message saying my phone cannot access to the feature, because it is not part of my plan but... I have voicemail enabled on both.\

@Fizz, What should we do to fix this?

David
David

David

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Ported from Virgin, everything works except Voicemail. I get the same message

Hi Simon,

I see you were in contact with our team and a ticket was created for this situation. No further action will be necessary from your part. Our team has already taken in charge your request.

Andreea

Hi Yves,

A ticket was created on your account by one of my colleagues. Our specialised team is investigating this situation. A solution will be provided shortly.

Andreea

Hi Juan,

We're here to help you.

Did you try to check the network parameters from https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone ?

If this is the same, please inform us by chat. We'll do our best for you.

At your disposal.

Have a nice day !

Corina

Hello David,

Can you pls. contact us by facebook messenger ou via chat with more details?

We remain at your disposal for any other questions.
Thank you for contacting us.

Have a great day!

Georgiana

Chesky
Chesky

Chesky

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I have the same issue coming from videotron
Fizz is terrible every second minute you bump in to a new issue!

Francis
Francis

Francis

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Is there a solution for this problem?

My wife and I both ported from videotron and a lot of our peer have reported that we're having this issue... They can't leave us a voicemail most of the time; they get the same message as in the OP.