Unanswered question

Why does the system says that my number is unrecognized when I try to access my voicemail?

My voicemail is activated in my account and when I old down the 1 to access the voicemail, It says Welcome to your fizz voicemail .. then after selecting the language I get it seems you are calling from an unknown number. It then asks me to enter a number. Finally when I enter my number is says that the number is not valid.

Martin L.
Martin L.

Martin L.

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Answers

Simon P.
Simon P.

Simon P.

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I'm having an issue that sounds like it could be related - out of curiosity did you port your number from another carrier or create a new number?

Martin L.
Martin L.

Martin L.

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Ported from Videotron.

Hi Martin,

Here's how you can set up your voicemail: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail.
If you still encounter an issue, do not hesitate to contact us via chat. A chat bubble will appear in the right corner of the the page I just gave you.

Andreea

R S.
R S.

R S.

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I have this too when my sim is in a dumb-phone but works when in smartphone, maybe its related to FizzEXT?