Unanswered question

How long to port? Please indicate previous carrier and time it took to port.

I currently ported from Telus over six hours ago. Immediately I was able to access data and perform outgoing calls. Currently I am still unable to receive phone calls and can't send/receive SMS or MMS.

Could others enlighten me on how long it took them to port your number and from what carrier? Any other details I'm sure would assist other users.

Thanks in advance.

Ken
Ken

Ken

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Answers

Hey Ken,
15 minutes from Koodo Postpaid.
Did you receive any notifications i.e. emails or SMS that there was an issue with your port? - or did you receive a message stating that your Fizz plan is alive? Also what info did you use to port? IMEI or account number?

Winston
Winston

Winston

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I ported over from Bell and it took a couple of hours. I had an unlocked phone I had bought online so I had to input all of Fizz's APN stuff in manually. If you contact fizz they will walk you through it step by step.

Matthew
Matthew

Matthew

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Activated my SIM on Tuesday evening and began trying to port from Videotron - still waiting. No notice from Videotron that they've even received the port request yet. Chatted with a Fizz CSR this morning and she said she would escalate the issue. No resolution yet. :-(

Martin
Martin

Martin

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I ported from Videotron! It took only 3 minutes and everything works expect the voicemail.

Yes I know Fizz is a Videotron company.

Hey Mat,

Curious did you get any notification via email or text as to the status of your port? Was the agent "CSR" able to tell you what the issue is?

Matthew
Matthew

Matthew

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JROCK: I haven't received any notifications from either party about the status of the port. The CSR didn't seem to know what the issue was. She took down my to-be-ported number, Videotron account number, and the phone's IMEI and said that someone would get back to me. That was this morning. :-/

If you go to your account and click on the notification icon, check to see if there are any notification about your port status. I've read somewhere else that you can try and resubmit the port if you received a notification telling you why the port didn't successfully go through. I hope it helps....

Matthew
Matthew

Matthew

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JROCK: Nothing new there, unfortunately. Last notification is from two days ago when I activated the SIM and got a referral bonus. :-/

J B
J B

J B

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A few minutes at the most from me. The time it took to shutdown the phone, swap SIM and turn it back on.

Cell voice in and out, SMS out and data work. However receiving SMS does not.

Ported from Fido.

David
David

David

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Ported from Virgin (Bell). At first, it did not accept my "passcode" and I received a notification about it. I redid the port using my IMEI and it took at most 10 minutes. It was extremely fast. I had to enter APN manually on my Samsung Galaxy S8+.

Samuel Comtois
Samuel Comtois

Samuel Comtois

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I transfert a number from Videotron and other from VirginMobile/Bell ... I used my videotron account and other, my IMEI .. the number are transfered and take honesly .. 2-3 minutes and they transfered. For mobility to mobility it is pretty fast

Kent
Kent

Kent

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Less than 10 minutes from Fido. It was the time it took for me to pop out my Fido SIM and put in the Fizz SIM. Then updating my APN since the ones I had did not match. Once that was done, I started testing outgoing calls, SMS, MMS, and data. All working.

This was the secondary number of the account on Fido and I used the account number.

Emre
Emre

Emre

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From personal experience, it takes 5 minutes to 2 hours on weekdays and 15 minutes to 48 hours on weekends. So far I have helped 8 people switch to Fizz.

Emre
Emre

Emre

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I am not sure why the formatting on my last post was changed. Is this done automatically?

J.
J.

J.

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2971 / 5000
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Took me about 5 minutes to port from Koodo. Maybe less.

Mohammad
Mohammad

Mohammad

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Mine was about 10 minuites drom virgin.

It tooks me about 1hr from Cityfone. 1st I got an email saying there is a problem porting my number but 5min after the email I got a text saying my activation has been completed successfully with my existing number and everything is working.

I believe on your phone, if you check the info of your SIM, if it's showing your phone number then it's been ported successfully. Otherwise, it's showing "unknown" as phone number.

E S
E S

E S

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A few minutes max. Rogers/Fido.

Matthew
Matthew

Matthew

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Fido: Late in the evening, took about 2 hours for everything to work.

Anyone ported from VirginMobile using IMEI? How long did it take?

update: got the activation completed after 2hrs. So porting number using IMEI usually takes longer.

Jose
Jose

Jose

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Came here from Rogers.
SIM card took 24hrs.
Once I put it into my cell, I had to change the APN settings to be able to receive/send texts.