Answered question

Problem when i send a MMS

Hey everyone,

 

I am trying to send a picture message and for some reason i can't.

Image result for disappointed gif

Is anyone else having this issue also? If yes, did you find a solution?

xavier
xavier

xavier

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Whizz
Whizz

Whizz

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Hello,

Did you take a look at the steps presented in the FAQ provided by my colleague: https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-... ?

Should you need further assistance, please do not hesitate to contact us: https://fizz.ca/en/contact-us

Erika

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Other answers

Queen
Queen

Queen

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I had the same problem and after reading the Help, I couldn't find any answer the really applied to our case.
So I contacted the customer care service via chat. They troubleshoot a bit with me, but it still didn't work. They had to escalate to the technical service unfortunately. But luckily, it was solved within 3 days! :)
Best of luck,
Queen

Whizz
Whizz

Whizz

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Hello,

Have you tried to follow the steps from the FAQ : https://fizz.ca/en/faq/i-cant-send-or-receive-multimedia-... ?

Have a nice day!

Stefania