Answered question

I can't subscribe to Fizz. Any idea why?

I'm trying to subscribe to Fizz mobile service but the site keep telling me that my adress isn't in the sbscription area. What is this area..? Isn't it supposed to be availible Canada wide?...

Queen
Queen

Queen

User level
Level
1
489 / 750
points

Hi,
Adding to that, Ottawa area is also included! :) But other than that, as Cat L. is suggesting, you have to be a resident of Quebec (province)/Ottawa - and then you can use your phone anywhere else in Canada (with a Canada coverage plan, otherwise, you'll have coverage but you'll be in roaming).
If you do live in these areas, then it could be a bug in the system, in which case I'd suggest that you contact their agents via the chat or Facebook so they can help you out! ;)

Hope it helps!

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Cat Labelle
Cat Labelle

Cat Labelle

User level
Level
1
274 / 750
points

Hi Gab!

Maybe you're out of the coverage zone ? You can verify here: https://fizz.ca/en/faq/subscription-area-and-coverage-area

Yes Fizz is available Canada wide, but you have to be a resident of the province of Quebec to subscribe because the majority of your usage must be done on the Fizz network (which covers the province of Quebec).

Have a good day :)

JROCK
JROCK

JROCK

User level
Level
2
1207 / 2000
points

Agree with the @QueenC