Technical Issues

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Last questions in Technical Issues

Does anyone have same problem cant connect Philips Hue bridge to Fizz Modem?

I have connected my Philips Hue bridge to Modem using ethernet cable but while trying to connect using homekit it says the hue bridge is not found does anyone is facing same...

praneeth

praneeth

User level

Level

0

32 / 100

points

2 days ago

Category

Internet

Category

Technical Issues

Answer count

7 answers

Author name

praneeth

Date

December 05, 2019

Hits

viewed 27 times

question

q

kk

kk

User level

Level

2

865 / 2000

points

otherwise, make sure they both connect to the same network, if you have your band steering activated, it might be connecting to 2.4 et 5ghz which are not the same networks. for...

Author name

kk

Date

December 05, 2019

2 days ago

Answer likes

answer

a
I canceled my reservation but I needed to reschedule. Will I have to pay again for modem?

I have this issue. This morning I was charged for a modem (I already have one). I just want to activate my Internet plan but I want to get refunded for that amount they took...

Dorothey

Dorothey

User level

Level

0

21 / 100

points

8 days ago

Category

Internet

Category

Technical Issues

Answer count

5 answers

Author name

Dorothey

Date

November 29, 2019

Hits

viewed 30 times

question

q

MichelP

MichelP

User level

Level

2

1909 / 2000

points

Dorothey, I would suggest you to contact Fizz's customer service on line (about fees , you've been charged and for the second Fizz modem you have. Here, we are Fizz users...

Author name

MichelP

Date

November 29, 2019

8 days ago

Answer likes

answer

a
Installation didn't happen

The technician came and said it was impossible to install Fizz due to the location of the Videotron box. Will I be reimbursed?

Mila

Mila

User level

Level

0

1 / 100

point

9 days ago

Category

Internet

Category

Technical Issues

Answer count

2 answers

Author name

Mila

Date

November 28, 2019

Hits

viewed 33 times

question

q

Mike

Mike

User level

Level

4

5000 / 5000

points

You must be remboursed.However, you need to contact the supportTo contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your...

Author name

Mike

Date

November 28, 2019

9 days ago

Answer likes

answer

a
Fizz accommodation : disappointing.

First of all, I'd like to say I always have had a very good service with Fizz in the past. It's been almost a year now and I always had amazing response. Today, my...

David

David

User level

Level

1

200 / 750

points

13 days ago

Category

Internet

Category

Technical Issues

Answer count

11 answers

Author name

David

Date

November 24, 2019

Hits

viewed 83 times

question

q

samisheikh

samisheikh

User level

Level

3

2022 / 5000

points

Hey David, what ended up happening with your internet situation? I’ve only ever had to call twice thus far and both times they either came the same day (in a few hours) or the...

Author name

samisheikh

Date

December 01, 2019

6 days ago

Answer likes

answer

a
Home internet down NDG Beaconsfield

My 120Mbps home internet has run at 1Mbps since yesterday. Uplink is acceptable at 15Mbps but downlink is terrible. I powered off modem, atatched my laptop to ethernet, even...

Emeric

Emeric

User level

Level

0

42 / 100

points

16 days ago

Category

Internet

Category

Technical Issues

Answer count

4 answers

Author name

Emeric

Date

November 21, 2019

Hits

viewed 57 times

question

q

Fling

Fling

User level

Level

4

5000 / 5000

points

Contact the support, they have tool to tell you what is going on with internet. You can also call Videotron to know if there is something wrong with their infrastructure in...

Author name

Fling

Date

November 21, 2019

16 days ago

Answer likes

answer

a